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Privacy Policy

Last updated: April 2025 — How FibreBroadband.in (FibreBroadband.in) collects, uses and protects your data.

1. Introduction

FibreBroadband.in ("Website") is a brand of FibreBroadband.in ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or submit enquiry forms. By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following information when you fill any form on our website:

  • Personal Identification: Full name, mobile number, email address
  • Location Information: City, area, installation address
  • Service Preferences: Plan interest, service type required
  • Technical Data: IP address, browser type, pages visited (via Google Analytics / GTM)

3. How We Use Your Information

We use your information for the following purposes:

  • To process new broadband connection requests and check feasibility
  • To respond to your queries and provide customer support
  • To contact you via call, WhatsApp or email regarding your enquiry
  • To share with Fibre Broadband for service delivery
  • To improve our website and services
  • To send service-related communications (not marketing without consent)

4. Data Sharing

Your personal data may be shared with:

  • Telecom operators and service providers: To process your broadband connection request and fulfil service delivery
  • Google LLC: For analytics and tag management (anonymised data)
  • No third-party advertisers or data brokers

We do not sell, rent or trade your personal information to any third party.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Form submissions are transmitted securely and stored in protected environments.

6. Cookies & Tracking

Our website uses Google Tag Manager and Google Analytics to collect anonymised usage data. This helps us understand how visitors use our website. You may disable cookies in your browser settings. We do not use tracking cookies for advertising purposes.

7. Your Rights

Under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 (India), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent at any time

To exercise these rights, contact us at info@fibrebroadband.in

8. Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Enquiry data is retained for up to 2 years.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related queries, contact: